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Office of the Information and Privacy Commissioner Issues 2012 Annual Report & Marks 25 Years Of Service

PrivacyThe Office of the Information and Privacy Commissioner is celebrating 25 years of service protecting access and privacy of the citizens of Ontario.  The office has also issued its 2012 Annual Report:


Below are some of the highlights of the 2012 Annual Report:



Office of the Information and Privacy CommissionerKey Statistics of 2012

  • A new record of 52,831 freedom of information (FOI) requests were made in 2012, up 17% from 2011’s total of 45,159.
  • The cost per provincial personal information FOI request was reduced from $11.35 in 2011 to just $4.98 to 2012, a 56% decrease per request.
  • 35% more Access/Correction cases under PHIPA were closed in 2012.
  • 2012 saw a 17% increase in total Municipal FOI requests from 28,001 to 32,860. Provincial FOI requests were up 16% from 17,158 to 19,971.
  • In 2012, the Ministry of the Environment maintained its place at the top of the list with the largest number of FOI requests at 6,871.
  • Of the top 10 municipal institutions to receive FOI requests, eight were police services boards, which continued to receive, by far, the most requests under MFIPPA — 19,339.
  • The Toronto Police Services Board has continued to maintain its position, since 2009, as the municipal institution that has received the most FOI requests at 5,168, a six per cent increase from 2011 when they received 4,862. The board completed 4,863 requests, a three per cent increase; however, its 30-day compliance rate was 62 per cent which was significantly lower than the 76.3 per cent they achieved in 2011.
  • In 2012, the Broader Public Sector Accountability Act took effect and hospitals were brought under FIPPA – a historical milestone in the evolution of freedom of information in Ontario. 937 freedom of information requests were submitted to Ontario Hospitals. 845 requests were completed, with an extended compliance rate of 95 per cent.

Key Statistics of 25 Years of IPC Leadership

  • In its first year (1988), 4,770 provincial freedom of information requests were made to institutions and 4,247 (89%) were completed. In 2012, 17,158 requests were made and elevated to a 97% rate of completion, a total of 16,647.
  • In 1991, the first year of tracking municipal freedom of information requests, 4,063 were received and 3,714 (91%) were completed. In 2012, 28,001 requests were made and 96% of requests were completed, a total of 27,156.


Commissioner Cavoukian made the following recommendations in the 2012 Annual Report:

  1. The government should launch a comprehensive review to compile a list of institutions, including Children’s Aid Societies, which are primarily funded by government but are not yet covered by FIPPA or MFIPPA. This should be followed by a prompt assessment of these institutions – with the default position being that each institution on the list should be added to the appropriate Act, unless there are compelling reasons not to add a specific institution.
  2. The government should review the provisions of the Election Act to consider what changes need to be made to ensure that only necessary elector information is collected, with appropriate protections and oversight in place to guard against improper uses of voter information, by both individuals and political parties, and to ensure that the personal information of electors is secured throughout the entire lifecycle of the data.
  3. To ensure that strong privacy protections are embedded into all sectors of the government, the Commissioner urges the government of Ontario to mandate that a Privacy by Design approach be adopted for all new information technologies, business practices, and operational processes in the Ontario Public Service and broader public sector.

The Year of the Innovator – Privacy Enables Innovation

The Commissioner continued to advance the international standard of Privacy by Design (PbD) in 2012. Here are some highlights of the accomplishments:

  • PbD continued to spread across the world receiving further recognition from organizations such as U.S. Federal Trade Commission and the European Data Protection privacy standards committee.
  • The Commissioner released Operationalizing Privacy by Design: A Guide to Implementing Strong Privacy Practices, which provides an anthology of real-world experiences, lessons learned, and successes encountered in implementing the PbD framework in nine different application areas.
  • The Commissioner co-hosted the first SmartData International Symposium at the University of Toronto, which featured speakers and experts from across North America examining how SmartData will serve to protect privacy in the future.

Recommendations for Elections Ontario

The Commissioner was asked to investigate the loss of two Elections Ontario USB keys containing the unencrypted personal information of up to 2.4 million Ontarians. The Commissioner recommended concrete steps that Elections Ontario needed to undertake in three areas to enhance the protection of personal information and restore the trust of Ontarians. These recommendations were accepted unreservedly, and Elections Ontario has made significant progress in implementing them – including the appointment of a Chief Privacy Officer. To illustrate the lessons learned by this incident the Commissioner released a new paper following her investigative report entitled, A Policy is Not Enough: It Must be Reflected in Concrete Practices, a guide which outlines a proactive Privacy by Design approach to reducing the risk of privacy harms arising in the first place.

Raising Concerns Over Unlawful Access

Last year was extremely significant in the battle to ensure the privacy rights of Canadians. From holding a public symposium to accepting numerous speaking engagements, to media interviews, Commissioner Cavoukian worked to raise awareness of the serious privacy implications of online surveillance in the proposed federal “warrantless access” legislation (Bill C-30). It was indeed a great relief when it announced that it was withdrawing the bill and would not be moving forward with the proposed legislation. A huge success!